A discounted package has been chosen.
The primary design concept has been approved.
You have demanded revisions.
Urgent design projects are non-refundable.
The client is unresponsive or out of contact for more than 2 weeks.
The company's policies, or a policy, have been violated.
Another company or designer has been approached for the same project.
The creative brief lacks required information.
A complete design change has been demanded.
The claim falls outside the allowed refund request time span.
The business is closing or changing its name or business.
Reasons such as change of mind, disagreement with a partner or other reasons that do not pertain to the service will not be subject to a refund under any circumstances.
If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, a refund will only be applicable to that particular service and not the entire bundle.
No refund can be claimed or processed once the final files have been delivered to you following your request.
Refund and revision explicitly do not apply on items offered free.
Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to a refund under any circumstances.
For websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
In case of logo, refunds will not be entertained once the client has shared positive feedback on revisions and the design is sent for final files.
Refund will not be applicable for work outsourced by a third party.
Note: We have the right to hold or reject any project or cancel the contract whenever we deem necessary. After the refund/dispute, you will not have any rights to use the designs for any purpose; they will be our sole property. The company will own the designs.
100% Money Back Guarantee
At Crestmont Services LLC, we are so confident in the services we provide that every client is offered a 100% money-back guarantee on all design services. A 100% claim can be made if your case meets the terms assigned below.
If you are not completely satisfied with the work initially provided, you may receive a 100% refund if you make the issue clear during the initial design phase.
Refund Policy
In any occasion, any funds deposited will not be eligible for a refund if the initial design and concepts after delivery are approved, or a change is asked for unless Crestmont Services LLC cancels or ends your contract for a reason other than your breach or non-execution.
All requests for a refund will be as per the following arrangement:
You may request a refund only after the underlying logo ideas are provided. However, once you approve or ask for changes in the initial designs, the refund offer will be void, and a request for a refund will not be entertained.
Once the project has been entered in revision phase, the refund offer will be void, and a request for a refund will not be entertained.
If the refund request is made within 48 hours after the client is onboarded, you will be eligible only for a 66% refund, less 10% administration and preparation expenses.
If the refund request is made within 48 hours after the initial design delivery, you will only be eligible for a 33% refund less a 10% service and processing fee.
No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction, so you are requested to reach out to us so we can address your concerns.
No request for a refund will be entertained after inaction by the customer for 7 working days. If you wish to restart the order, you will be charged a fee depending on your venture.
No request for a refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.
All refund requests should be made to the support department. http://localhost/fzmf reserves the right to approve or reject any and all refund requests based on an individual case-to-case premise.
No refund will be entertained after the final files have been delivered.
For Website bundles, no refund will be entertained once the initial design mock-up has been revised or the inner pages have been created with client approval.
All requests for a refund must be communicated to the support department. http://localhost/fzmf, in light of the infringement of your user agreement, reserves all authority to affirm or object to your solicitation on an individual case-to-case basis.
For Crestmont Services LLC custom bundles, refunds apply the same way as for single packages.
For instance, in the event that you request for a logo and web design and approve of the logo, you are eligible for a refund of the website service at the time of initial design only.
A refund request should have a legitimate reason, which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per the brief, a refund will not be approved. However, further revisions will be provided until you are satisfied.
It is also to be noted that, under any circumstances, both parties (Crestmont Services LLC & Client) agree not to attack or criticize each other and any of its employees, associates or partners publicly on public forums, blogs or social networks at any given time during or subsequent to the contract period.
Similarly, both parties agree not to speak on forums, blogs, community groups, or any social media in a way that brings disrepute to either party or any of its employees, associates, or partners.
In case of a breach, the breaching party must pay reasonable compensation, as determined by the non-breaching party, as damages.
Money Back Guarantee depends on the request being set in accordance with basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, http://localhost/fzmf does not consider this to be good faith.
In such instances, we reserve the right to decline a refund request.
All design jobs require client input before finishing the design which is why it is requested that the customer remains active throughout the process and gives feedback in order to get the required results.
100% unique design guarantee qualifies you for a new logo if the logo designed by http://localhost/fzmf is found to be considerably similar to another design that already exists.
Any likeness to a current outline will be just a fortuitous event and http://localhost/fzmf will not acknowledge any responsibility or claim of any compensation in such a case. The client's responsible for having their artwork copyrighted.
Reasons That Disqualify Refund Eligibility
A change of mind
Disagreement between the brand internally
Reasons that are similar and do not relate to the design services
In the case in which the business closes down or changes its name
The claim is requested after the pre-informed refund request time allotted
There is a lack of information in the creative briefing
The policy or policies of the company have been violated or not been met
You have made requests for revisions
The website has either been developed or designed and is currently live
The logo of your brand has been finalized
The primary design concept is approved regardless of the services being availed
The package that you have chosen has either been personalized to your needs, or you have chosen a special package available for a limited time span
Note: It is necessary that you understand that Crestmont Services LLC has the final right to terminate any contract or reject a project when they see fit.
Once you have been issued the refund, you will not be allowed to use any of the designs that have been provided by our team of experts.
Crestmont Services LLC will become the owner of the designs and may use them as it sees fit. You will not be allowed to use or access any of the designs.
Services not related to design services are not eligible for refunds under any circumstances.
They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a package deal of any kind, it cannot be used to request a refund on the entire package.
Claim Your Refund
To have your refund, follow the following steps:
You can claim your refund by:
Dialing our Number: +1 8327098744
Once we receive your refund request, we will respond as soon as possible. Once the required analysis is completed, we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Crestmont Services LLC. We will submit the information to the Government Copyright Agencies' Copyright Acquisition department to maintain legality.
How To Claim Your Refund
You can email us at crestmontservicesllc@gmail.com to request a refund.
Our billing department will respond as soon as we receive your refund request. The process will be initiated after the required analysis is completed.