All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Our Company on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall remain the Company’s property.
The Company will own exclusive rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, regarding the Comments. The Company is and shall be under no obligation:
To maintain any Comments in confidence; To pay to the user any compensation for any Comments; or
To respond to any user Comments. The Company may also use clients' testimonials and logos on its other web and offline properties.
Electronic Communications
When the client visits our Site or emails our contacts, the client communicates with our company electronically. It’s involuntary for the client to receive our communications electronically. Our Company will communicate with the client by email or by posting notices on this Site. Thus, the client agrees that all agreements, notices, disclosures, and relevant communications satisfy and fulfill all legal requirements and are equivalent to any legal statement in writing.
Copyright / Trademarks
All content that is included on this Site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of this company or its content suppliers and is protected by international copyright laws. The compilation of all content at this Site is the exclusive property of this company and protected by international copyright laws. All software used at this Site is the property of this company or its software suppliers and protected and international copyright laws.
The trademark names used within our sites are the property of their respective company or its subsidiaries and cannot be used in connection with any product or service that is not part of that company.
Copyright Complaints
The Company and its affiliates respect the intellectual property of others. If anyone browsing the Site believes that their work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Violation.
100% Money Back Guarantee
At Crestmont Services LLC, we are so confident in the services we provide that every client is offered a 100% money-back guarantee on all design services. A 100% claim can be made if your case meets the terms assigned below.
In the case that you are not completely satisfied with the work that has been initially provided to you. We can issue a 100% refund if you make the issue clear during the initial design phase.
Refund Policy
In any occasion, any funds deposited will not be eligible for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for, unless Crestmont Services LLC cancels or ends your Contract for a reason other than your breach or non-execution.
All requests for a refund will be as per the following arrangement:
You may request a refund only after the underlying logo ideas are provided. However, once you approve or ask for changes in the initial designs, the refund offer will be void, and a request for a refund will not be entertained.
Once the project has been entered into the revision phase, the refund offer will be void, and a request for a refund will not be entertained. If you request a refund within 48 hours after the client is onboarded, you will be eligible for only a 66% refund (less 10% administration and preparation expenses). If the refund request is made within 48 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).
No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction, so you are requested to reach out to us so we can address your concerns.
No request for a refund will be entertained after inaction by the customer for 7 working days. If you wish to restart the order, you will be charged a fee depending on your request.
No request for a refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.
All refund requests should be made to the support department. Crestmont Services LLC reserves the right to approve/reject any and all refund requests based on an individual case-by-case basis.
No refund will be entertained after the final files have been delivered.
For Website bundles, no refund will be entertained once the initial design mock-up has been revised or the inner pages have been created with the client's approval.
All requests for a refund must be communicated to the support department. Crestmont Services LLC, in light of the infringement of your user agreement, reserves the right to affirm/object to your solicitation on an individual case-by-case basis.
For Crestmont Services LLC/Custom bundles, a refund will be applied just the same as on the single packages.
For instance, in the event that you request a logo and web design and approve the logo, you are eligible for a refund of the website service at the time of initial design only.
A refund request should have a legitimate reason, which must be qualified against the outline brief and client input for revisions. Unless the idea was not composed as per the brief, a refund will not be approved; however, no discount will be given, and further revisions will be provided until you are satisfied.
It is also to be noted that, under any circumstances, both parties (Crestmont Services LLC & Client) agree not to attack/criticize each other and any of their employees, associates, associate/s or partner/s publicly (on public forums, blogs, social networks etc.) at any given time during or subsequent to the contract period. Similarly, both parties agree not to speak on forums, blogs, community groups, or any social media in a way that brings a bad name to either party or any of its employees, associates, or partners. In case of a breach, the breaching party must pay reasonable compensation, as determined by the non-breaching party, as damages.
The Money Back Guarantee is request-based and set in accordance with basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Crestmont Services LLC does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.
All design jobs require client input before finishing the design, which is why it is requested that the customer is active throughout the process and give feedback in order to get the required results.
100% unique design guarantee qualifies you for a new logo if the logo designed by Crestmont Services LLC is found to be considerably similar to another design that already exists.
Any likeness to a current outline will be just a fortuitous event, and Crestmont Services LLC won’t acknowledge any responsibility or claim any compensation in such a case. The client is responsible for having their artwork copyrighted.
Multiple reasons may disqualify the client's right to a refund.
A change of mind
Disagreement between the brand internally
Reasons that are similar and unrelated to the design services. If the business closes down or changes its name.
The claim is made after the pre-informed refund request period has passed.
There is a lack of information in the creative briefing
The company's policy or policies have been violated or not met.
You have made requests for revisions.
The website has either been developed or designed and is currently live.
The logo of your brand has been finalized
The primary design concept is approved regardless of the services being availed.
The package that you have chosen has either been personalized to your needs, or you have chosen a special package available for a limited time span.
Note: It is necessary that you understand that Crestmont Services LLC has the final right to terminate any contract or reject a project when they see fit. Once you have been issued the refund, you will not be allowed to use any of the designs that have been provided by our team of experts.
Crestmont Services LLC will own the designs and may use them as it sees fit. You will not be allowed to use or access any of the designs. Services not related to design services are not eligible for refunds under any circumstances.
They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package.
Claim Your Refund
To get your refund, follow the following steps:
You can claim your refund by: Dial our number +1 8327098744 to submit your refund request, and we will respond at our earliest convenience. Once the required analysis is completed, we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Crestmont Services LLC. We will submit the information to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
Quality Assurance Policy
We do our best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing the best designs, and each one is well researched and well crafted.
100% SATISFACTION GUARANTEE: Our unlimited revisions policy ensures you are 100% satisfied.
We aim to exceed your expectations and strive to accomplish them.
We do not stop our revisions until you are completely satisfied with your design (the number of revisions will be according to your package).
Account Area
The Account Area is a convenient way to communicate. You are solely responsible for checking the Account Area to address any queries, concerns, or additional instructions the designer requires. Not checking or using the Account Area frequently shall not provide you with adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
Delivery Policy
The complete order will be sent to the mentioned account on the date stated in the Order Confirmation and a confirmation email will also be sent.
Turnaround time depends on the package. The minimum time required is 2 business days.
For urgent orders, contact our customer support team.
Revision Policy
The allotted number of revisions is based on your selected package, and you can request as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay the additional price if the design concepts are not changed. You will have your revised design in 48 hours. Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.
Record Maintenance
Crestmont Services LLC keeps records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Customer Support
Our customer support is available 24/7 to answer your concerns and questions; our team will respond anytime, every time.
Communication Policy
Crestmont Services LLC will not be responsible for any communication done via any platform other than “crestmontservicesllc@gmail.com” or any numbers not provided by us or given on our official website. We are not responsible for any damages caused due to other contact details not
provided by us. We take full responsibility for all the information provided through our official domains.
The Account will be closed if the customer remains inactive for a period of 14 days
Notice and Procedure for Making Claims of Copyright Violation
The Company and its affiliates respect the intellectual property of others. If anyone browsing the Site believes that their work has been copied in a way that results in copyright violation, please provide the Company with the copyright agent and the written information specified below:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
A description of the copyrighted work that the person claims has been violated.
A description of where the material that the person claims is copied from is located on the Site, including any other ID number, if applicable.
The person's address, telephone number, and email address.
A statement by the person that s/he has a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by the person, made under penalty of perjury, that the above information in the person’s notice is accurate and that the person is the copyright owner or authorized to act on the copyright owner's behalf
Applicable Law
You are required to comply with all applicable laws (including, without limitation, any applicable export controls) in connection with your use of the Service, and such further limitations as may be outlined in any written or on-screen notice from Crestmont Services LLC.
Disputes
1) If there is any dispute relating in any way to the client's visit to the company's Website or to services that they purchase through the Site, the dispute shall be submitted to the Dispute Handling Department.
2) Any dispute leading to court arbitration will be held in the Courts.
Means Of Reaching The Company:
The pathway for all communications, starting from purchase to the delivery process to the completion of the order, is through any of the following methods:
Email: crestmontservicesllc@gmail.com
Phone: +1 8327098744
Bill of Rights
No Obligation: Our Notification Services, such as Email, are provided free of charge, and the client is under no obligation to buy anything.
Unsubscribing: The client can unsubscribe or change their subscription to any of our Notification Services at any time. Simply visit the My Account section on our Site and modify the subscriptions online.
Updates: As a customer, the client will occasionally receive email updates about important functionality changes to the website, new services, and special offers that our Client Services think the client might find valuable. But if the client does not receive them, please visit the My Account section at our Site to change preferences by logging in.
Note: Using stolen credit cards is strictly prohibited and is considered a serious crime. We work closely with law enforcement to fight cybercrime and ensure all fraudulent orders are reported to Federal and State Agencies.